Advanced Communication Service/ Customer Contact Solution Service

UNIVERGE® Business Connect

    Provides Employees with the communications tools they need to stay connected and the flexibility to be reached anytime, anywhere
  • Gives agents control over how to be contacted via device of their choice
  • Allows agents/operators to dynamically switch between various roles as needed
  • Enables an organization/employees to communicate more efficiently and
  • Improves call handling capabilities which results in increased customer satisfaction
  • Provides an intuitive user interface that is easy to learn and use
  • Scales easily for future growth and is easy to install, manage and use

UNIVERGE® SV8100 ACD

  • Easy to implement and flexibility to be reached anytime,anywhere
  • When a customer calls into the contact center, automatically routes the person to the agent that best fits their needs based on pre-established criteria.
  • SV8100 ACD supports 64 ACD groups, 64 supervisors and one system supervisor
  • Supervisors can use SV8100 ACD to track ACD traffic and other data in real time.
  • SV8100 ACD to create customized reports from the current and historical data recorded by the system.
  • Integrates with UC Desktop Suite to enable users to quickly and easily login as an agent directly from the UC Desktop Client.

UNIVERGE® SV9100 Contact Center

  • Reduction in caller hold time and distributes call volume evenly among employees
  • Callers the option of either immediately leaving a message for agent callback, holding for an agent, dialing another extension, contact center group, or voicemail box
  • Call queue announcements that encourage them to remain on the line
  • Customers the choice that best fits their needs, reduces lost calls and helps optimize staffing
  • PC-Based Supervisor with Reports feature which can be used for agent scheduling, business analysis and improvement of scheduling efficiency
  • Reporting package offers an easy-to-use PC interface for compiling, analyzing and managing information
  • Seamless integration with UC Suite which enables users to login as an agent and view real-time queue statistics plus monitor contact center states of other agents

UNIVERGE® Cloud Services Contact Center

    Business Phone Services
  • Access. Anywhere, anytime, on any device. Enterprise-grade communications that scale with your business needs.
  • Unified Communications
  • Unified Communications as a Service (UCaaS). A business-grade, all-in-one solution: Voice, Mobility, Messaging, Presence, Conferencing, Contact Center and more.
  • Contact Center
  • Broad range of mobility applications/devices. A robust cloud-based Contact Center solution. Flexible, secure and easy-to-use. Empower your agents to focus on building customer relationships and loyalty.