Advanced Communication Service/ Customer Contact Solution Service
UNIVERGE® Business Connect
Provides Employees with the communications tools they need to stay connected and the flexibility to be reached anytime, anywhere
Gives agents control over how to be contacted via device of their choice
Allows agents/operators to dynamically switch between various roles as needed
Enables an organization/employees to communicate more efficiently and
Improves call handling capabilities which results in increased customer satisfaction
Provides an intuitive user interface that is easy to learn and use
Scales easily for future growth and is easy to install, manage and use
UNIVERGE® SV8100 ACD
Easy to implement and flexibility to be reached anytime,anywhere
When a customer calls into the contact center, automatically routes the person to the agent that best fits their needs based on pre-established criteria.
SV8100 ACD supports 64 ACD groups, 64 supervisors and one system supervisor
Supervisors can use SV8100 ACD to track ACD traffic and other data in real time.
SV8100 ACD to create customized reports from the current and historical data recorded by the system.
Integrates with UC Desktop Suite to enable users to quickly and easily login as an agent directly from the UC Desktop Client.
UNIVERGE® SV9100 Contact Center
Reduction in caller hold time and distributes call volume evenly among employees
Callers the option of either immediately leaving a message for agent callback, holding for an agent, dialing another extension, contact center group, or voicemail box
Call queue announcements that encourage them to remain on the line
Customers the choice that best fits their needs, reduces lost calls and helps optimize staffing
PC-Based Supervisor with Reports feature which can be used for agent scheduling, business analysis and improvement of scheduling efficiency
Reporting package offers an easy-to-use PC interface for compiling, analyzing and managing information
Seamless integration with UC Suite which enables users to login as an agent and view real-time queue statistics plus monitor contact center states of other agents
UNIVERGE® Cloud Services Contact Center
Business Phone Services
Access. Anywhere, anytime, on any device. Enterprise-grade communications that scale with your business needs.
Unified Communications as a Service (UCaaS). A business-grade, all-in-one solution: Voice, Mobility, Messaging, Presence, Conferencing, Contact Center and more.
Broad range of mobility applications/devices. A robust cloud-based Contact Center solution. Flexible, secure and easy-to-use. Empower your agents to focus on building customer relationships and loyalty.