Mitel MiVoice delivers all the tools you need for productive voice communication, including call control platforms and phones. It provides seamless communication among employees, partners, and customers throughout your business with features like auto-attendant, audio conferencing, Automatic Call Distribution, hot desking, mobile twinning, teleworking, and reporting.
MiVoice is available in two packages—MiVoice Business and MiVoice Office. MiVoice Business is a highly-scalable and reliable software-only solution that can be deployed on industry standard servers, as a virtual appliance, or on purpose-built Mitel controllers to meet the needs of larger organizations.
MiVoice Office is a turnkey appliance for businesses with up to 150 users. A hybrid digital/IP solution, with a full suite of embedded UC applications, it delivers powerful communications tools while simplifying their management.
MiCollab provides users with a single point of access for all their communications tools. This includes presence information, messaging and visual voice mail, and softphone capabilities that provide workers with an in-office communications experience regardless of location or device. Available for the desktop, for all leading mobile devices or tablets, and as a web client, MiCollab Client provides location-based routing and softphone capabilities that lower costs by enabling calls over WiFi.
MiContact Center provides robust, highly flexible and feature-rich contact center solutions, including agent and supervisor productivity tools, real-time and historic reporting, sophisticated call routing, customer self-service tools, and support for multi-media communication, including voice, email, web chat and social media. MiContact Center is available in packages that support the needs of all sizes and types of contact center, from small workgroups or departments up to large-scale contact centers with multiple locations and remote agents.
You can deploy MiVoice, MiCollab, and MiContact Center in a private, public, or hybrid cloud. Private cloud deployment lets you deploy in your own data center or on dedicated servers in a service provider’s data center.